SYSTEMS STATUS
Monitoring - OneUSG Connect Support previously received reports of users experiencing connection issues to OneUSG Connect. These issues have been resolved, and we are actively monitoring for any further issues.

If you have questions or concerns, please contact the USG Service Desk by email at: support@usg.edu

Mar 31, 2025 - 09:46 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Georgia Film Academy Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PeachNet Scheduled Maintenance - Central Ring Apr 8, 2025 23:00 - Apr 9, 2025 07:00 EDT

Accelecom will be replacing two spans of OPGW fiber.

Where: Newnan POP (NEWN)- Lagrange POP (LAGR)

Accelecom ticket number# CR02194

This maintenance will occur Tuesday, April 8, 2025, at 11:00 p.m. until Wednesday, April 9, 2025, at 7:00 a.m.

No outages are expected, but services will run in protect.

Posted on Mar 19, 2025 - 16:14 EDT

GeorgiaFIRST Marketplace UIT Downtime Apr 9, 2025 19:00 - Apr 11, 2025 19:00 EDT

The GeorgiaFIRST Marketplace UIT environment will be unavailable from Wednesday, April 9, 2025, at 7:00 p.m. until Friday, April 11, 2025, at 7:00 p.m. for scheduled maintenance.
Posted on Mar 31, 2025 - 13:28 EDT

System Maintenance Scheduled for FPLAY Database April 14, 2025 Apr 14, 2025 08:00 - Apr 16, 2025 07:00 EDT

GeorgiaFIRST Financials non-production environment, FPLAY, will be unavailable beginning on Monday, April 14, 2025, at 8:00 a.m. until Wednesday, April 16, 2025, at 7:00 a.m. for the application of Release 6.04.

This environment is used by institutions for GeorgiaFIRST Marketplace training, prototyping/testing transactions, queries, and Banner integration testing.

If institutional training or testing is scheduled during this time, please adjust your schedule as needed.

Posted on Mar 31, 2025 - 10:45 EDT
Apr 1, 2025

No incidents reported today.

Mar 31, 2025
Completed - The scheduled maintenance has been completed.
Mar 31, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:30 EDT
Scheduled - Communications Consulting Group (CCG) will be replacing GHSUSAV.RTR. This maintenance will occur on Monday, March 31, 2025, from 5:30 p.m. until 7:30 p.m.

Augusta University - Savannah (GHSUSAV) and University of Georgia Pharmacy - Savannah (UGASAV) will experience brief outages during this window while the router is replaced.

Sites affected: GHSUSAV - UGASAV

Mar 28, 10:52 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 14:27 EDT
Scheduled - GeorgiaFIRST and Augusta University PeopleSoft Financials will be unavailable from 11:00 p.m. on Friday, March 28, 2025, until 12:30 p.m. on Saturday, March 29, 2025, for the application of Releases 6.04 for GeorgiaFIRST and 2.02 for Augusta University.


The following applications will not be available during this scheduled maintenance window:

· GeorgiaFIRST PeopleSoft Financials production (FPROD)
· Augusta University PeopleSoft Financials production (AUFPROD)
· PSQUEST access
· GeorgiaFIRST Marketplace access
· Expenses and ePro Self-Service Portal
· Health eShop access

Mar 21, 14:51 EDT
Completed - The scheduled maintenance has been completed.
Mar 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 EDT
Scheduled - OneUSG Connect is scheduled for maintenance starting on Saturday, March 29, 2025, at 5:00 a.m. until 9:00 a.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available and W-2's will not be available for viewing or printing.
Mar 24, 15:58 EDT
Mar 28, 2025
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaBEST Managed Services is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Mar 28, 09:39 EDT
Update - Information Technology Services (ITS) has confirmed that GeorgiaBEST Managed Services is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Mar 28, 08:45 EDT
Monitoring - Information Technology Services (ITS) has restored full functionality of Banner access at Atlanta Metropolitan State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 25, 16:16 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Banner Application Navigator Admin Pages. Additional information will be posted here when the issues are confirmed.

Mar 24, 15:25 EDT
Completed - The scheduled maintenance has been completed.
Mar 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.25.03 from Thursday, March 27, 2025, at 9:00 p.m. until Friday, March 28, 2025, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. If you experience any issues with GeorgiaVIEW services during this maintenance, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Mar 24, 15:08 EDT
Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 EDT
Scheduled - Enterprise Service Management (ESM) will be conducting scheduled maintenance in the ServiceNow Production environment on Thursday, March 27, 2025, from 10:00 p.m. until 11:00 pm.

This work is not expected to affect ServiceNow access or service.

Mar 26, 13:36 EDT
Mar 26, 2025
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be performing maintenance on our DWDM equipment at TELX to address an issue where a shelf reboots.

This maintenance will occur on Tuesday, March 25, 2025, at 11:00 p.m. until Wednesday, March 26, 2025, at 7:00 a.m.

No service interruptions are expected during this maintenance window.

Mar 24, 12:47 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT
Scheduled - Network Support Services (NSS) will be adding connections and routing for 7g services.

Circuit: PN0398.W/P

This maintenance will occur Tuesday, March 25, 2025, at 11:00 p.m. until Wednesday, March 26, 2025, at 2:00 a.m.

No outages are expected, but services will run in protect.

Mar 19, 14:38 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT
Scheduled - Network Support Services (NSS) will be adding connections and routing for 5g services.

Circuit: PN0397.W/P    

This maintenance will occur Tuesday, March 25, 2025, at 11:00 p.m. until Wednesday, March 26, 2025, at 2:00 a.m.

No outages are expected, but services will run in protect.

Mar 19, 14:58 EDT
Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 EDT
Scheduled - The HTRN environment, another non-production environment of OneUSG Connect, will now be unavailable from Thursday, March 20, 2025, from 7:00 a.m. until Tuesday, March 25, 2025, at 7:00 a.m.

During this time, the system will be undergoing a refresh and is being updated to include PeopleTools 8.61.

If you have questions or concerns, please contact support@usg.edu.

Mar 17, 17:04 EDT
Mar 24, 2025
Completed - The scheduled maintenance has been completed.
Mar 24, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:30 EDT
Scheduled - Network Support Services (NSS) will be replacing GHSUALB.RTR on Monday, March 24, 2025, from 5:30 p.m. until 7:30 p.m. Services will be down for 1-2 hours while the router is replaced.

Sites affected:

- Augusta University - Albany (GHSUALB)
- University of Georgia Pharmacy - Albany (UGAALB), a downstream site from GHSUALB.

Mar 20, 16:41 EDT
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of 811 Marietta Street - Georgia Tech (BCDC) and Georgia State University - Clarkston Campus (GPC2). The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Mar 24, 14:41 EDT
Monitoring - Zayo has reported that splicing and repairs are complete. No further interruptions are expected.

We will continue to monitor the network for stability.

Mar 21, 16:50 EDT
Update - The span between Georgia State University - Clarkston Campus (GPC2) and 811 Marietta Street - Georgia Tech (BCDC) is back up. Crews are still working and will not be hands-off for a while. Power levels have been restored to previous levels.

It appears there is a quadflex out of sync between GPC2 and BCDC on shelf 10.

Mar 21, 09:35 EDT
Update - Crews have worked through the night repairing a 96 pair cable that was damaged due to construction and replacing duct for the new cables. Splicing has started. The current ETR is March 21, 2025, at 11:30 a.m.
Mar 21, 08:37 EDT
Update - Zayo has identified the issue and confirmed a splicing team is heading onsite. No ETR at this time.
Mar 20, 16:27 EDT
Identified - There has been a fiber cut on the Atlanta ring between GPC2 and BCDC. We are in contact with Zayo for a resolution.

Sites affected: Sites on the Atlanta ring are running in protect:

- 811 Marietta Street - Georgia Tech (BCDC)
- Georgia State University - Clarkston Campus (GPC2)

Mar 20, 11:48 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:00 EDT
Scheduled - System Support Services (SSS) will be performing a non-service affecting SAN, Storage Area Network, maintenance.

System Support Services (SSS) will be upgrading the operating system for the SAN appliances at Boyd on Friday followed by the appliances at DB300 on Saturday.

The SAN appliances as well as the upgrade process are designed to allow the SAN to always remain available without any production downtime. Dell, our SAN vendor, will be directly involved in the upgrade as well as having support personnel on stand-by should any contingencies arise.

The maintenance window will occur on Saturday, March 22, 2025, at 8:00 a.m. until 5:00 p.m.

Mar 18, 13:55 EDT
Mar 21, 2025
Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 EDT
Scheduled - System Support Services (SSS) will be performing a non-service affecting SAN, Storage Area Network, maintenance.

System Support Services (SSS) will be upgrading the operating system for the SAN appliances at Boyd on Friday followed by the appliances at DB300 on Saturday.

The SAN appliances as well as the upgrade process are designed to allow the SAN to always remain available without any production downtime. Dell, our SAN vendor, will be directly involved in the upgrade as well as having support personnel on stand-by should any contingencies arise.

The maintenance window will occur on Friday, March 21, 2025, at 8:00 a.m. until 5:00 p.m.

Mar 18, 13:54 EDT
Mar 20, 2025
Completed - The scheduled maintenance has been completed.
Mar 20, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 EDT
Scheduled - Zayo is performing routine fiber splice on the North Ring starting Thursday, March 20, 2025, at 9:00 a.m. and lasting until 4:00 p.m.

Zayo: TTN-0008463591

Circuit: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect

Mar 10, 15:21 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 EDT
Scheduled - Zayo will perform splice case rehab/rebuild to improve space within cabinet. This maintenance will occur on Wednesday, March 19, 2025, from 11:00 p.m. until Thursday, March 20, 2025, at 7:00 a.m.

Zayo: TTN-0008420888

Circuits: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect.

Feb 18, 12:31 EST
Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT
Scheduled - Zayo is performing routine fiber splice on the North Ring starting Wednesday, March 19, 2025, at 9:00 a.m. and lasting until 4:00 p.m.

Zayo: TTN-0008463591

Circuit: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect

Mar 10, 15:20 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:25 EDT
Scheduled - The downtime for the OneUSG Connect HPLAY (non-production) environment has been extended. It will now remain unavailable until 12:00 p.m. on Wednesday, March 19, 2025.

During this time, the system will be undergoing a refresh and is being updated to include PeopleTools 8.61.

If you have questions or concerns, please contact support@usg.edu.

Mar 18, 08:24 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 EDT
Scheduled - Alma Telephone Company (ATC) will repair a damaged section of fiber on South Fales St. in Douglas Ga. Location: WAY(South Georgia State College - Waycross Campus) and SGA2(South Georgia State College)

Circuit: Leased - Waycross to Douglas College for Board of Regents

This maintenance will occur on Tuesday, March 18, 2025, at 11:00 p.m. until Wednesday, March 19, 2025, at 7:00 a.m.

No outages are expected, but services will run in protect.

Feb 26, 16:20 EST
Mar 18, 2025
Completed - The scheduled maintenance has been completed.
Mar 18, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 EDT
Scheduled - Zayo is performing routine fiber splice on the North Ring starting Tuesday, March 18, 2025, at 9:00 a.m. and lasting until 4:00 p.m.

Zayo: TTN-0008463591

Circuit: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect

Mar 10, 15:19 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 EDT
Scheduled - Network Support Services (NSS) will be moving the DB300 (DPA/DPB) and SSC (SSCPA/SSCPB) firewall pairs to new production Panorama firewall management server VMs.

This maintenance will occur on Monday, March 17, 2025, at 11:00 p.m. until Tuesday, March 18, 2025, at 7:00 a.m.

This maintenance is not service affecting.

Mar 14, 09:57 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 EDT
Update - The downtime for the OneUSG Connect HPLAY (non-production) environment has been extended. It will now remain unavailable until 12:00 p.m. on Wednesday, March 19, 2025.

During this time, the system will be undergoing a refresh and is being updated to include PeopleTools 8.61.

If you have questions or concerns, please contact support@usg.edu.

Mar 17, 16:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 07:01 EDT
Scheduled - The OneUSG Connect HPLAY (non-production) environment will be unavailable from Thursday, March 13, 2025, at 7:00 a.m. until Tuesday, March 18, 2025, at 7:00 a.m.
Mar 10, 10:13 EDT